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Tenants – Citywall Group Properties

9am-7pm Mon- Thur


3 Station Approach Brent cross station LONDON NW11 9UA, UK

+44 20 7112 8878


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You have found your dream home to let, completed the paperwork, paid your deposit and finally moved in. What?s next? When you rent a property you are after all paying for a service. Not only do you want a roof over your head, and a comfortable one at that, but you also want the peace of mind that if anything needs attending to, it will be dealt with swiftly and effectively.

To put things into context; you know that some tenants find themselves in the awful position of not being able to get the boiler repaired in the middle of winter or perhaps with a gushing leak in the bathroom with no one to help them.

Thats why at Citywall we offer a premier service that we consider to be the best in London and the Home Counties. We are confident that you will not only be comfortable in your new home when you rent through us, but that you will enjoy your time there with no stress or worry. We will be there to help you day and night if you have an emergency and we?ll endeavour to find a suitable solution.

What do our management services include ?


  • Swift response to emergencies
  • The safekeeping of your deposit in accordance with industry regulations
  • Strong communication between us and the tenant
    A commitment to ensure that repairs and upkeep are dealt with as necessary
    Regular inspections

As the managing agent of your property, we are constantly looking to improve our systems. For example, we have a modern portal in place where tenants can easily report maintenance problems which then come straight through to us so that we can deal with them promptly. The system also allows you to upload photos of your problem with clear specification of your maintenance issue. This will ensure we receive the correct information and will also help our contractors to bring the correct tools and equipment to resolve the issue at hand.

Emergency Numbers

Police: 999 (101 ? non emergencies)
Fire: 999
Ambulance: 999 (111 ? non emergencies & medical advice)
Gas Emergency ? Transco: 0800 111 999


Other Useful Numbers

British Gas: 0800 048 0202
Crimestoppers: 0800 555 111
EDF Energy: 0800 096 9000
Eon: 0345 303 3020
nPower: 0800 073 3000
Scottish Power: 0845 270 0700
Thames Water: 0845 920 0888
Who is my Electricity supplier: 0845 601 5467 or UK Power Networks
Who is my Gas supplier: 0870 608 1524 or Find My Supplier